Success Stories
The Technical College System of Georgia
The Technical College System of Georgia (TCSG), formerly the Department of Technical and Adult Education (DTAE), is the state government agency supervising Georgia's 22 technical colleges. TCSG also oversees the adult literacy program and economic and workforce development programs. Our collaboration with TCSG exemplifies the transformative potential of micro-credentials in supporting workforce development and career transitions.
Client Objective
To establish a comprehensive strategy for issuing micro-credentials based on skills that can be quickly implemented to connect highly qualified learners from both credit and non-credit programs with in-demand, medium- and high-paying jobs offered by local employers.
Key Challenges and Goals
TCSG faced several challenges that required innovative solutions to enhance their credentialing and workforce development programs.
High-Quality Awards
Ensuring quality assurance standards across all digital badges and pathways across 22 colleges.
Rigorous Assessment
Implementing robust assessment strategies and outcomes for all digital badge-aligned programs, including for-credit and non-credit programs.
Secure, Portable, and Verifiable Experiences
Making all digital badges and pathways verifiable under the issuing organization, enabling anyone to verify the authenticity of the award anywhere, anytime.
Valuable Credentials
Aligning awards with the needs of local employers and learners, while reinforcing career and academic outcomes among college issuers through a unified, highly scalable approach.
Our Solution
To address these challenges, Micro-credential Multiverse implemented a multi-faceted approach:
Weekly Meetings
Engaging the team and key decision-makers in regular meetings to ensure alignment and progress.Tailored Training and Q&A
Conducting expert-led training sessions covering different aspects of developing a high-quality digital credentialing ecosystem.Strategic Documentation
Developing a personalized strategy to scale the program quickly and efficiently.Technical Support
Providing ongoing technical support to develop exemplar, data-rich micro-credentials and stackable learning pathways that scale.
Deliverable Highlight
The Digital Badging and Learning Pathway Procedure Manual
This foundational source of truth enabled the team to organize an actionable and validated strategy for long-term micro-credential success.
Here are some of the things the manual includes:
Issuer Strategy
Outlining the strategy for issuing micro-credentials.Continuous Improvement Plan
Ensuring ongoing improvement and refinement of the credentialing process.For-credit and Non-credit MC Framework
Establishing frameworks for both for-credit and non-credit micro-credentials.Digital Badging Principles
Defining what is badged and what is not.Shared Definitions, Pathway Architecture, and Governance Plan
Providing clear definitions, pathway architecture, and governance guidelines to ensure consistency and quality.
By the numbers
We connected
22
Issuing Colleges
to develop
52
Learning Pathways
consisting of
6,840+
Digital Badges
resulting in
225,000+
Issued Awards
Learner Perspective
One standout success story is the partnership between Savannah Technical College and the Heroes Make America program at Fort Stewart. This program supports service members transitioning to civilian life by providing fast-track certification in manufacturing and logistics career pathways. The program enjoys a near 100% placement rate, with graduates earning an average of $25-30 per hour in entry- and mid-level roles in the field.
“Manufacturing is a crucial industry... it has incredible opportunities at all skill levels. You still deal with people; you still deal with some type of chain of command. You have goals for the day, week, and quarter. In the military, we talk about missions, and that's still what we do here.” - Fernando Gonzalez, recent HMA graduate